About Us

Effective Date: 01/09/2026

Grameen Cooling Solution ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, book a service, or purchase spare parts.

1. Information We Collect

We may collect the following information:

• Full Name
• Mobile Number
• Email Address
• Complete Address
• PIN Code
• Appliance details
• Service/booking details
• Spare-parts order details
• Payment and transaction details
• IP address and basic device/browser information
• Website usage information, including cookies where applicable

We collect only information that is reasonably necessary to provide our services and operate our website.

2. How We Use Your Information

Your information may be used to:

• Process service bookings
• Arrange technician visits
• Process spare-parts orders
• Verify service availability based on PIN code
• Process payments and refunds
• Deliver spare parts
• Contact you regarding your booking or order
• Provide customer support
• Maintain records of transactions
• Improve website functionality and security
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal requirements

3. Payment Information

• Online payments may be processed through Cashfree or other payment service providers used by the website.
• Grameen Cooling Solution does not intend to store your complete credit-card or debit-card details on its own servers. Payment information is handled by the applicable payment gateway according to its security and privacy practices.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

Your information may be shared with trusted third-party service providers only when reasonably necessary to provide our services, such as:

• Payment gateway providers
• Courier and delivery partners
• Service technicians
• Website hosting or technical service providers
• Government authorities or law-enforcement agencies where legally required

5. Marketing Communications

• Grameen Cooling Solution does not intend to send promotional SMS, WhatsApp messages, or marketing emails to customers unless the customer separately provides consent or the policy is changed in the future.
• Offers and announcements may be displayed directly on our website.

6. Cookies and Similar Technologies

• Our website may use cookies or similar technologies to improve website functionality, security, performance, and user experience.
• You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

7. Data Security

• We take reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or loss.
• However, no internet-based system can be guaranteed to be completely secure.

8. Data Retention

We may retain customer information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

9. Third-Party Links and Services

• Our website may contain links or integrations to third-party websites or services, including payment providers.
• Grameen Cooling Solution is not responsible for the privacy practices or content of third-party websites. Customers should review the privacy policies of those third parties before using their services.

10. Children's Privacy

Our services are intended for individuals aged 18 years or older. We do not knowingly request or collect personal information from children for the purpose of placing service bookings or orders.

11. Your Privacy Rights

Subject to applicable law, you may contact us regarding your personal information, including questions about the information we hold, correction of inaccurate information, or other privacy-related concerns.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be published on our website with a revised effective date.

13. Contact Us

For privacy-related questions or concerns:

Grameen Cooling Solution

B.D. SHERPUR, Bharatpur, Murshidabad, West Bengal – 742301

Phone: 9647 484 713

Email: grameencoolingsolution@gmail.com

Effective Date: 01/09/2026

Business Address: B.D. Sherpur, Bharatpur, Murshidabad, West Bengal – 742301

Customer Support: 9647 484 713

Email: grameencoolingsolution@gmail.com

1. About Our Services

Grameen Cooling Solution provides home appliance repair, servicing, installation, maintenance and related services, including but not limited to:

• Air Conditioner (AC) service, repair and installation
• Refrigerator service and repair
• Washing Machine service and repair
• Geyser service and repair
• Microwave Oven service and repair
• Ceiling Fan service and repair
• Other home appliance services
• Spare parts and accessories sales

Service availability depends on the customer's PIN code and operational coverage.

2. Service Availability

• Customers can enter their PIN code on our website to check whether service is available in their area.
• A booking can only be placed for PIN codes where service availability is shown on the website.
• Service availability may change from time to time depending on operational capacity and location.

3. Customer Eligibility

• Customers must be 18 years of age or older to place a service booking or purchase an eligible product through the website.
• By placing a booking or order, the customer confirms that the information provided is accurate and complete.

4. Service Booking

• When a customer books a service, the customer must provide accurate information, including name, mobile number, email address, complete address, PIN code and appliance/service details.
• The customer should provide reasonable access to the appliance and the premises so that the technician can inspect and perform the requested service.

5. Inspection and Additional Problems

• The technician may inspect the appliance before beginning the repair or service.
• If an additional fault, hidden defect, pre-existing damage, internal damage, electrical issue, water damage, physical damage or any other problem is discovered during inspection or servicing, the customer will be informed where reasonably possible.
• Additional repair work, labor or spare parts may involve additional charges.
• No additional paid work or replacement of parts should be carried out without the customer's consent.

6. Pre-Existing or Hidden Faults

Grameen Cooling Solution will not be responsible for problems that:

• Existed before our technician started the work;
• Were not reasonably detectable during the initial inspection;
• Result from normal wear and tear;
• Result from previous repairs or modifications by another person/service provider;
• Result from misuse, accident, electrical fluctuations, water damage or external causes.

If another fault becomes apparent after servicing, it does not automatically mean that the previous service caused the fault.

7. Visiting Charges

• The standard visiting/inspection charge is ₹350.
• For locations more than 100 kilometers away from the applicable service location, the visiting charge will be ₹492.
• The applicable visiting charge will be displayed or communicated before the service is confirmed.
• Repair charges, labor charges and spare-parts costs, if applicable, are separate from the visiting charge.

8. Service Payment Options

For service bookings, customers may have the following payment options where available:

• Pay Now: The customer can make the applicable online payment during booking.
• Pay After Service: The customer can pay after the service has been completed.

Where Pay After Service is selected, payment must be made after completion of the applicable service.

9. Online Payment

Online payments are processed through the payment gateway available on the website, such as Cashfree.

Depending on availability, customers may be able to pay using:

• Credit Card
• Debit Card
• Net Banking
• Wallet
• UPI or other payment methods supported by the payment gateway

Applicable Payment Gateway Fees, Platform Fees, Convenience Fees or other disclosed charges may be added to the transaction amount. Such charges will be displayed to the customer during checkout wherever applicable.

10. Spare Parts Orders

• Spare parts and accessories purchased through the website must be paid for online only.
• Cash on Delivery or cash payment for spare-parts orders is not available unless expressly stated otherwise on the website.

11. Spare Parts Inspection and Return

• Customers are strongly required to use Open Box Delivery wherever available and inspect the package and spare part at the time of delivery.
• If a spare part is physically broken or damaged, the customer must report the issue on the same day of delivery.
• Only eligible physically damaged/broken items reported within the required period may qualify for return or replacement, subject to verification.
• Returns for reasons other than eligible physical damage will generally not be accepted.

12. No Warranty

Unless expressly stated otherwise in writing on the relevant invoice, product page or service confirmation:

• General service work does not carry a service warranty or guarantee.
• Spare parts supplied and installed by Grameen Cooling Solution do not carry a separate warranty or guarantee from Grameen Cooling Solution.
• Customers should understand that parts may be sourced from third-party suppliers/manufacturers whose warranty terms may vary or may not provide warranty coverage.

13. Cancellation

• Customers may request cancellation of a booking or order subject to the applicable cancellation policy.
• For service bookings, once a technician has been assigned, cancellation will not be eligible for a refund.
• For spare-parts orders, once the order has entered the applicable processing stage, cancellation and refund will be subject to the Refund & Cancellation Policy.

14. Refunds

Where a refund is approved under our Refund & Cancellation Policy, the eligible amount will be refunded after deduction of applicable non-refundable charges. Such charges may include:

• Delivery charges
• Platform fees
• Payment gateway fees
• Service fees
• Convenience fees
• Other applicable non-refundable charges

Approved refunds will generally be processed within 7 business days, subject to payment gateway and banking processing times.

15. Delivery

• Spare parts are delivered only to selected PIN code areas where delivery is available.
• The estimated delivery time is generally 2–3 business days after successful order processing, subject to availability and courier operations.
• The courier partner may be selected by Grameen Cooling Solution based on operational requirements.

16. Delivery Delays

Delivery dates are estimates and are not guaranteed. Delivery may be delayed because of:

• Courier delays, weather conditions, natural disasters, government restrictions, public holidays, strikes, or transportation problems
• Incorrect or incomplete customer address
• Other circumstances beyond our reasonable control

If a delivery is delayed, the customer may contact Grameen Cooling Solution. We will verify the delivery status with the relevant courier/service provider and provide an update where possible. Grameen Cooling Solution will not be responsible for delays caused by circumstances beyond its reasonable control.

17. Customer Responsibility

Customers are responsible for providing:

• Correct name, mobile number, and email address
• Complete delivery/service address and correct PIN code
• Accurate appliance information

Grameen Cooling Solution will not be responsible for problems caused by incorrect or incomplete information provided by the customer.

18. Website Information

• We make reasonable efforts to keep product descriptions, prices, service information and availability accurate.
• However, errors, technical issues, pricing mistakes or temporary unavailability may occasionally occur.
• If a significant error is identified, Grameen Cooling Solution may contact the customer and provide an appropriate resolution.

19. Website Availability

• We do not guarantee that the website will always be available without interruption.
• The website may occasionally be unavailable because of maintenance, technical problems, server issues, security updates or circumstances beyond our reasonable control.

20. Limitation of Liability

• Grameen Cooling Solution will not be liable for indirect, incidental, consequential or third-party losses arising from the use of our services or website, except where liability cannot legally be excluded.
• Nothing in these Terms is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable Indian law.

21. Changes to These Terms

• Grameen Cooling Solution may update these Terms & Conditions from time to time.
• The updated version will be published on the website with the revised effective date.
• Customers are encouraged to review the Terms before placing a new booking or order.

22. Governing Law

• These Terms & Conditions shall be governed by the applicable laws of India.
• Any dispute shall be subject to the applicable jurisdiction of courts/authorities in West Bengal, India, subject to applicable consumer protection laws.

23. Contact Us

For questions, complaints, service-related issues or policy-related queries:

Grameen Cooling Solution

B.D. Sherpur, Bharatpur, Murshidabad, West Bengal – 742301

Phone: 9647 484 713

Email: grameencoolingsolution@gmail.com

1. Service Coverage

• Grameen Cooling Solution provides repair, servicing, installation, and maintenance services for AC and various home appliances.
• Customers can enter their PIN code on the website to check whether service is available in their area.

2. Visiting Charge

• The standard technician visiting/inspection charge is ₹350.
• For locations more than 100 kilometers away, the visiting charge is ₹492.
• The applicable visiting charge will be shown to the customer before confirming the booking.

3. Inspection Before Service

• The technician will inspect the appliance before starting the required work.
• If any additional fault, hidden problem, pre-existing damage, electrical issue, or other technical problem is found, the customer will be informed where reasonably possible.

4. Additional Repair Work

• If additional repair work or spare parts are required, the applicable additional charges will be communicated to the customer before proceeding.
• No additional paid work should be carried out without the customer's approval.

5. Pre-Existing Problems

If the appliance already has a fault, damage, weakness, or technical problem before our technician arrives, Grameen Cooling Solution will not be responsible for that pre-existing issue.

If an additional problem becomes apparent during or after servicing, it does not automatically mean that the problem was caused by our service.

6. Service Warranty

No warranty or guarantee is provided for general service or repair work, unless a specific written warranty is expressly mentioned on the service confirmation or invoice.

7. Spare Parts

• Spare parts may be required depending on the condition of the appliance.
• The price of spare parts is separate from the visiting charge and service/labor charges.
• Unless specifically stated in writing, spare parts supplied or installed by Grameen Cooling Solution do not carry a warranty or guarantee from Grameen Cooling Solution.

8. Customer Responsibility

The customer must provide the technician with reasonable access to the appliance and ensure that the appliance and surrounding area are accessible for inspection and service.

Customers should also provide accurate information about the appliance and its known problems during booking.

9. Payment Options for Service

Where available, customers may choose:

• Pay Now: Make the applicable online payment during booking.
• Pay After Service: Make the applicable payment after the service has been completed.

Online payments are processed through the available payment gateway.

10. Cancellation After Technician Assignment

If a technician has already been assigned to a service booking, cancellation by the customer will not be eligible for a refund.

11. Service Completion

After the technician completes the agreed service, the customer should inspect the work and confirm completion.

Any additional work requested after completion may be treated as a separate service and may involve additional charges.

12. Service Limitations

Service may not be possible in certain circumstances, including where:

• The appliance is severely damaged.
• Required parts are unavailable.
• The appliance is unsafe to operate.
• The appliance has been modified improperly.
• The required repair is outside the available service capability.

In such cases, the technician may explain the situation to the customer.

13. Customer Support

For service-related questions or complaints:

Grameen Cooling Solution

Address: B.D. Sherpur, Bharatpur, Murshidabad, West Bengal – 742301

Phone: 9647 484 713

Email: grameencoolingsolution@gmail.com

1. Service Payment

For service bookings, customers can choose from the payment options available on the website:

• Pay Now: The customer can make the applicable online payment at the time of booking.
• Pay After Service: The customer can choose to pay after the technician has completed the service.

The applicable service charges, visiting charges, spare-parts charges, and other charges will be communicated or displayed as applicable.

2. Spare Parts & Accessories Orders

• For spare-parts and accessories orders, online payment is mandatory.
• Cash payment and Cash on Delivery (COD) are not available for spare-parts orders unless specifically stated on the website.

3. Online Payment Gateway

Online payments are processed through Cashfree or another payment gateway made available by Grameen Cooling Solution.

Depending on availability, customers may pay using:

• Credit Card
• Debit Card
• Net Banking
• Wallet
• UPI
• Other payment methods supported by the payment gateway

4. Payment Gateway & Platform Charges

Online transactions may include applicable:

• Payment Gateway Fee
• Platform Fee
• Convenience Fee
• Service Fee
• Other applicable transaction charges

Any applicable additional charges will be displayed to the customer during the payment process.

5. Payment Confirmation

• A booking or order will be considered successfully paid only after confirmation is received from the applicable payment gateway.
• If the payment amount is deducted from the customer's account but the website does not show a successful payment, the customer should contact Grameen Cooling Solution with the relevant transaction details.

6. Failed or Pending Payments

• If a payment fails or remains pending, the customer should not make repeated payments unnecessarily. The customer may contact us so that the transaction status can be verified.
• Any eligible refund arising from a failed or duplicate transaction will be handled according to the applicable refund process and payment gateway/banking timelines.

7. Service Payment After Completion

• If Pay After Service is selected, the customer is responsible for paying the applicable amount after completion of the service.
• Any additional repair, labor, or spare-parts charges approved by the customer will also be payable.

8. Cancellation and Refund

• Cancellation and refund requests are governed by our Refund & Cancellation Policy.
• If a service technician has already been assigned, cancellation of the service booking will not be eligible for a refund.
• For eligible spare-parts refunds, applicable non-refundable charges such as delivery charges, platform fees, payment gateway fees, and other applicable charges may be deducted before the remaining eligible amount is refunded.

9. Refund Processing Time

Where a refund is approved, the eligible amount will generally be processed within 7 business days, subject to payment gateway and banking processing times.

10. Contact

Grameen Cooling Solution

Address: B.D. Sherpur, Bharatpur, Murshidabad, West Bengal – 742301

Phone: 9647 484 713

Email: grameencoolingsolution@gmail.com

1. Service Booking Cancellation

• Customers may request cancellation of a service booking before a technician is assigned.
• Once a technician has been assigned, the service booking becomes non-refundable and no refund will be provided for cancellation.

2. Spare Parts Order Cancellation

• For spare-parts and accessories orders, cancellation is subject to the current processing status of the order.
• If the order has already been processed or dispatched, cancellation will be handled according to the applicable return/refund conditions.

3. Eligible Spare Parts Refund

Where a spare-parts order qualifies for a refund under our Return & Replacement Policy, the eligible product amount may be refunded after applicable non-refundable charges are deducted.

The following charges are non-refundable:

• Delivery Charges
• Platform Fees
• Payment Gateway Fees
• Service Fees
• Convenience Fees
• Other applicable non-refundable charges

Only the eligible remaining amount will be refunded.

4. Damaged Spare Parts

• Customers must use Open Box Delivery, where available, and inspect the spare part at the time of delivery.
• If the spare part is found to be physically broken or damaged, the customer must report it on the same day of delivery.
• The customer may be required to provide photographs or video evidence for verification.
• Claims reported after the applicable same-day period may not be accepted.

5. No Refund for Other Reasons

Spare parts will generally not be eligible for return or refund for reasons such as:

• Change of mind
• Incorrect selection by the customer
• Customer no longer requiring the part
• Compatibility issues caused by incorrect information provided by the customer
• Damage caused after delivery
• Improper installation or handling by the customer

6. Refund Processing

• If a refund is approved, the eligible refund amount will generally be processed within 7 business days.
• The actual time for the amount to appear in the customer's account may depend on the payment gateway, bank, or financial institution.

7. Duplicate or Failed Payments

If a customer is charged more than once for the same transaction due to a technical or payment error, the duplicate eligible amount may be refunded after transaction verification.

8. Refund Method

Refunds will normally be processed through the original payment method used for the transaction, where technically possible.

9. Contact for Refund Requests

For cancellation or refund-related assistance, customers can contact:

Grameen Cooling Solution

Address: B.D. Sherpur, Bharatpur, Murshidabad, West Bengal – 742301

Phone: 9647 484 713

Email: grameencoolingsolution@gmail.com

1. Applicability

This policy applies only to spare parts, accessories, and other products purchased through the Grameen Cooling Solution website.

2. Open Box Delivery

Customers should use Open Box Delivery, wherever available, and carefully inspect the package and product before accepting the delivery.

3. Damaged or Broken Product

• If a spare part is found to be broken or physically damaged at the time of delivery, the customer must report it on the same day of delivery.
• The customer may be required to provide clear photographs or video of the damaged product and packaging for verification.

4. Return or Replacement Eligibility

• Only a product that is verified as physically damaged or broken at the time of delivery may be considered for return or replacement.
• The request will be reviewed and approved only after verification by Grameen Cooling Solution.

5. Non-Returnable Reasons

Returns or replacements will not normally be accepted for:

• Change of mind
• Customer no longer needing the product
• Incorrect product selection
• Incorrect compatibility information provided by the customer
• Damage caused after delivery
• Improper handling, installation, or use
• Requests reported after the same day of delivery
• Any reason other than eligible physical damage

6. Replacement

• If an eligible damaged product is verified and approved, Grameen Cooling Solution may provide a replacement, subject to product availability.
• If replacement is not possible, an eligible refund may be provided according to the Refund & Cancellation Policy.

7. Return Condition

If a return is approved, the product should be returned in the condition specified by Grameen Cooling Solution, along with the original packaging and accessories where applicable.

8. Refund for Approved Returns

• For an approved refund, applicable Delivery Charges, Platform Fees, Payment Gateway Fees, Service Fees, and other non-refundable charges will be deducted.
• The remaining eligible amount will be refunded according to the Refund & Cancellation Policy.

9. Contact Us

Grameen Cooling Solution

Address: B.D. Sherpur, Bharatpur, Murshidabad, West Bengal – 742301

Phone: 9647 484 713

Email: grameencoolingsolution@gmail.com

1. Delivery Areas

• Spare parts and accessories will be delivered only to selected PIN code areas where delivery service is available.
• Customers can check delivery availability by entering their PIN code on the website.

2. Estimated Delivery Time

• Orders are generally expected to be delivered within 2–3 business days after successful order processing and payment confirmation.
• Delivery time may vary depending on product availability, customer location, and courier operations.

3. Courier Partner

Grameen Cooling Solution may use any reliable courier or logistics partner depending on the delivery location and operational requirements.

4. Open Box Delivery

• Where Open Box Delivery is available, customers are advised to inspect the package and spare part before accepting the delivery.
• If the product is physically broken or damaged, the customer should report the issue on the same day of delivery.

5. Delivery Delays

The 2–3 business day delivery period is an estimated timeframe and is not an absolute guarantee.

Delivery may be delayed due to circumstances including:

• Courier or logistics delays
• Weather conditions
• Natural disasters
• Government restrictions
• Public holidays
• Strikes
• Transportation issues
• Incorrect or incomplete delivery information
• Other circumstances beyond our reasonable control

6. Delayed Delivery Complaints

• If a delivery is delayed, the customer may contact Grameen Cooling Solution.
• We will verify the shipment status with the relevant courier/logistics partner and provide an update where reasonably possible.
• Grameen Cooling Solution will not be responsible for delays caused by circumstances beyond our reasonable control.

7. Incorrect Address or PIN Code

• Customers are responsible for providing the correct delivery address, mobile number, and PIN code.
• Any delay, failed delivery, or additional delivery attempt caused by incorrect or incomplete information provided by the customer may be the customer's responsibility.

8. Delivery Charges

• Applicable delivery charges, if any, will be displayed to the customer during checkout.
• Delivery charges are generally non-refundable, subject to the applicable Refund & Cancellation Policy.

9. Delivery Acceptance

• Customers should inspect the package at the time of delivery wherever Open Box Delivery is available.
• Acceptance of the package without reporting visible physical damage may affect eligibility for a damaged-product return or replacement.

10. Contact Us

Grameen Cooling Solution

Address: B.D. Sherpur, Bharatpur, Murshidabad, West Bengal – 742301

Phone: 9647 484 713

Email: grameencoolingsolution@gmail.com

1. General Service Warranty

Grameen Cooling Solution does not provide any warranty or guarantee on general service, repair, maintenance, or installation work, unless a specific written warranty is expressly mentioned on the customer's invoice or service confirmation.

2. Spare Parts Warranty

• Spare parts supplied or installed by Grameen Cooling Solution generally do not carry any warranty or guarantee from Grameen Cooling Solution.
• This is because the parts may be sourced from suppliers or manufacturers who do not provide warranty coverage to us.

3. Manufacturer or Supplier Warranty

• If a particular spare part is specifically sold with a manufacturer's or supplier's warranty, the applicable warranty terms will be communicated separately.
• Any such warranty will be subject to the original manufacturer's or supplier's terms and conditions.

4. Pre-Existing or Subsequent Problems

A problem that existed before our service, or a new problem that occurs after service due to another component, electrical fluctuation, misuse, physical damage, normal wear and tear, or another external cause, will not be considered a service warranty claim.

5. No Automatic Warranty Claim

• The occurrence of a problem after a service does not automatically mean that the service was defective or that Grameen Cooling Solution is responsible for the problem.
• The issue may be inspected to determine its nature and cause.

6. Customer Responsibility

• Customers are responsible for proper use and care of their appliances after service or installation.
• Damage caused by misuse, improper handling, unauthorized modification, electrical issues, water damage, accidents, or third-party intervention will not be covered.

7. Contact Us

For warranty-related questions or clarification:

Grameen Cooling Solution

Address: B.D. Sherpur, Bharatpur, Murshidabad, West Bengal – 742301

Phone: 9647 484 713

Email: grameencoolingsolution@gmail.com

1. General Information

• The information provided on the Grameen Cooling Solution website is intended for general information and service-related purposes.
• We make reasonable efforts to keep the information on our website accurate and updated. However, we do not guarantee that all information will always be complete, accurate, or free from errors.

2. Service Estimates

• Service charges, visiting charges, repair costs, spare-parts prices, and delivery estimates displayed on the website may vary depending on the appliance, location, technical requirements, product availability, and actual inspection.
• The final applicable charges may be confirmed after inspection or before additional work is carried out.

3. Appliance Condition

• Appliance repair and servicing involve technical risks and depend on the existing condition and age of the appliance.
• Grameen Cooling Solution is not responsible for pre-existing faults, hidden defects, previous repair work, normal wear and tear, or problems unrelated to the service performed.

4. Service Availability

• Service availability depends on the customer's PIN code and operational coverage.
• Entering a PIN code on the website and seeing service availability does not guarantee that every type of repair or service will be possible at that location.

5. Spare Parts

• Spare parts may vary in availability, brand, model, appearance, or specifications depending on the appliance and supplier.
• Parts will be supplied based on availability and compatibility information available at the time of service/order.

6. Delivery

• The stated 2–3 business day delivery period is an estimated timeframe.
• Delivery may be delayed because of courier issues, weather, transportation problems, public holidays, government restrictions, or other circumstances beyond our reasonable control.

7. Third-Party Services

• Our website may use third-party services such as payment gateways, courier companies, hosting providers, and other technology providers.
• Grameen Cooling Solution is not responsible for service interruptions, errors, or delays caused solely by such third-party providers.

8. Website Availability

• We do not guarantee uninterrupted or error-free access to the website.
• Temporary downtime may occur due to maintenance, technical problems, security updates, server issues, or other circumstances beyond our reasonable control.

9. External Links

• The website may contain links to third-party websites or services.
• Grameen Cooling Solution does not control and is not responsible for the content, security, availability, or privacy practices of third-party websites.

10. No Professional Guarantee

• Information provided through the website should not be considered a guarantee that a particular appliance can be repaired or that a particular result will be achieved.
• The actual condition of the appliance will be determined through appropriate inspection.

11. Limitation of Liability

• To the extent permitted by applicable law, Grameen Cooling Solution will not be responsible for indirect, incidental, or consequential losses arising from the use of the website or services.
• Nothing in this Disclaimer is intended to limit any rights or protections that cannot legally be excluded under applicable Indian law.

12. Changes to This Disclaimer

Grameen Cooling Solution may update this Disclaimer from time to time. Any updated version will be published on the website.

13. Contact Us

Grameen Cooling Solution

Address: B.D. Sherpur, Bharatpur, Murshidabad, West Bengal – 742301

Phone: 9647 484 713

Email: grameencoolingsolution@gmail.com

1. Customer Complaints

We value our customers and aim to provide reliable and professional service. If you have any complaint or concern regarding our service, spare parts, delivery, payment, booking, or website, you may contact us.

2. How to Submit a Complaint

Customers can submit a complaint through:

• Phone: 9647 484 713
• Email: grameencoolingsolution@gmail.com

Please provide your name, mobile number, booking/order ID, and a clear description of the issue so that we can investigate the matter efficiently.

3. Complaint Verification

• After receiving a complaint, Grameen Cooling Solution may review the relevant booking, order, payment, service, delivery, or technician information.
• We may contact the customer for additional information, photographs, videos, invoices, or other documents where reasonably required.

4. Resolution

• We will make reasonable efforts to review and resolve legitimate complaints as soon as reasonably possible.
• Depending on the nature of the complaint, the resolution may include clarification, correction, replacement, eligible refund, or another appropriate solution under the applicable policy.

5. Service-Related Complaints

• If a customer believes there is an issue with a completed service, the customer should contact us with the relevant booking details.
• The matter may be reviewed to determine whether it relates to the service performed, a pre-existing problem, another appliance component, misuse, electrical issues, or another cause.

6. Spare Parts Complaints

For broken or physically damaged spare parts, the customer must report the issue on the same day of delivery, in accordance with the Return & Replacement Policy.

7. Payment Complaints

• For payment-related issues, customers should provide the relevant transaction ID or payment details.
• Payment-related matters may also require verification with the applicable payment gateway or bank.

8. Unresolved Complaints

If a customer is not satisfied with the initial response, the customer may request further review by contacting us through the details below.

9. No Abuse or Misuse

• Customers are expected to communicate respectfully with our staff, technicians, and support team.
• Threatening, abusive, fraudulent, or intentionally misleading complaints may be investigated and handled appropriately.

10. Policy Changes

Grameen Cooling Solution may update this Complaint & Grievance Policy from time to time. The latest version will be published on the website.

11. Contact Details

Grameen Cooling Solution

Address: B.D. Sherpur, Bharatpur, Murshidabad, West Bengal – 742301

Phone: 9647 484 713

Email: grameencoolingsolution@gmail.com

Business Information

• Business Name: Grameen Cooling Solution
• Address: B.D. Sherpur, Bharatpur, Murshidabad, West Bengal – 742301
• Phone: 9647 484 713
• Email: grameencoolingsolution@gmail.com

Customer Support Hours

Service & Customer Support: 8:00 AM – 8:00 PM

Customers can contact us during the above hours for service-related assistance and support.

What You Can Contact Us About

You can contact Grameen Cooling Solution regarding:

Information to Provide

For faster assistance, please provide your name, registered mobile number, booking/order ID, and details of your query or complaint, where applicable.

Important Notice

Please do not share your complete credit-card number, debit-card PIN, CVV, password, OTP, or other sensitive payment credentials with our customer support team.

For payment-related issues, only provide the transaction/reference information necessary for verification.