Enter your PIN code on our website. The website will immediately show whether service is currently available in your area.

The standard visiting/inspection charge is ₹350. For locations more than 100 kilometers away, the visiting charge is ₹492.

No. The visiting/inspection charge is separate from repair, labor, and spare-parts charges.

Yes. Online payments are processed through Cashfree or the payment gateway available on the website. Supported payment methods may include Credit Card, Debit Card, Net Banking, Wallet, UPI, and other methods supported by the gateway.

Where Pay After Service is available, customers can pay after the technician completes the service.

No. Spare-parts and accessories orders require online payment, unless COD is specifically made available on the website.

Generally, no warranty or guarantee is provided for service or repair work, unless a specific written warranty is mentioned on the invoice or service confirmation.

Spare parts supplied or installed by Grameen Cooling Solution generally do not carry a warranty or guarantee from us, unless specifically stated in writing.

Only eligible spare parts that are physically broken or damaged at the time of delivery may be considered for return or replacement. The damage must be reported on the same day of delivery.

Open Box Delivery allows you to inspect the package and product before accepting delivery, where this facility is available. Customers are strongly advised to inspect the spare part carefully.

Generally, no. Returns are not accepted for change of mind, incorrect selection, or other reasons not covered by the Return & Replacement Policy.

Delivery is generally expected within 2–3 business days after successful order processing and payment confirmation.

No. Delivery and service are available only in selected PIN code areas. You can check availability by entering your PIN code on the website.

Delivery may occasionally be delayed because of courier issues, weather, transportation problems, government restrictions, public holidays, or other circumstances beyond our reasonable control. You can contact us, and we will check the delivery status with the courier partner.

You may request cancellation before a technician is assigned. Once a technician has been assigned, the booking is not eligible for a refund.

Refund eligibility depends on the processing/dispatch status and the applicable Refund & Cancellation Policy. For an eligible refund, applicable delivery charges, platform fees, payment gateway fees, service fees, and other non-refundable charges will be deducted.

An approved refund is generally processed within 7 business days, subject to payment gateway and banking processing times.

Yes. You can contact us with your booking/order ID and details of your issue. Phone: 9647484713, Email: grameencoolingsolution@gmail.com

Customers must be 18 years of age or older to create an account, place a service booking, or purchase eligible products through the website.

Yes. Customers must accept the Terms & Conditions and Privacy Policy before creating an account where the website requires account registration.

Business Name: Grameen Cooling Solution. Address: B.D. Sherpur, Bharatpur, Murshidabad, West Bengal – 742301. Phone: 9647484713. Email: grameencoolingsolution@gmail.com